SHIPPING
Please allow between 2-7 days for your products and 15-30 days for machines to
arrive. If more than 7 days for products or 30 days for machines have passed
please email us at info@linglazed.co.za to review the status of your order.
Refunds will be handled through email if necessary.
Returns
Our policy lasts 15 days. If 15 days have gone by since your order was received,
unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Services
Products that have been opened
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition is damaged or missing parts for reasons not
due to our error
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within
a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet, please
contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be
refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email or bring your items to any of our branches.
Gifts
If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned item is
received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the
order shipped to themselves to give to you later, we will send a refund to the gift
giver and he will find out about your return.
Shipping
To return your product, you should mail your product to any of our branches.
You will be responsible for paying for your own shipping costs for returning your
item. Shipping costs are non-refundable. If you receive a refund, the cost of
return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to
reach you, may vary.
Thank you for your purchase. Please call again.